Terms of Service

1. About these terms

These terms apply between Trust Revaro (“we”, “us” or “our”) and the business or organisation purchasing the service (“you” or “your”). Our services are intended for business use. If you purchase as a consumer, nothing in these terms removes any mandatory rights available to you by law.

You confirm that you are authorised to enter into the agreement for the named business or organisation. You accept these terms when you approve the website and confirm that you wish to proceed, set up a GoCardless payment instruction, make the first payment or otherwise instruct us to begin the paid service. Setting up a Direct Debit through a payment page that links to these terms confirms your acceptance.

A quotation, proposal, order summary or written service agreement may add to these terms. If it expressly conflicts with these terms, the more specific written agreement takes priority for that point.

2. The managed website service

Trust Revaro provides website design and ongoing management as a subscription service. The agreed service may include initial design and setup, responsive layouts, hosting, SSL, routine maintenance, support, content changes, practical SEO support and agreed browser-based tools or integrations.

Your selected package, monthly price, add-ons and any special scope will be confirmed before the subscription starts. The Pricing page describes our current standard packages, but the package description and price confirmed when you subscribe form part of your agreement.

We will provide the service with reasonable care and skill. Exact delivery dates, search-engine positions, visitor numbers, leads, sales, continuous availability and compatibility with every device or third-party service are not guaranteed unless we expressly agree otherwise in writing.

3. Free website concept

We aim to prepare the first website concept within seven days after receiving sufficient onboarding information and content. This is a target, not a guaranteed deadline, particularly where information is missing, requirements are unusually complex or circumstances outside our reasonable control cause delay.

The concept stage is free and does not oblige you to subscribe. It is supplied for evaluation only, remains Trust Revaro's intellectual property and must not be copied, published, passed to another designer or used to recreate the design without our written permission. The website will not be launched as your live site until you approve it and complete the agreed subscription setup.

4. Starting and continuing the subscription

The paid subscription begins on the start date we confirm after you approve the website and complete the payment instruction through GoCardless or another agreed method. We will then complete the launch arrangements. Subscription fees are normally charged monthly in advance and continue until the agreement is cancelled or terminated under these terms.

The subscription gives you the right to use the managed live website while the agreement remains active and all amounts due are paid. It does not purchase the website files or transfer ownership of the design or code.

5. Fees, Direct Debit and failed payments

You must pay the monthly subscription and any agreed add-on or one-off fees when due. Website package prices are inclusive of applicable taxes unless the quotation or payment description clearly says otherwise. Domain charges vary and are confirmed separately. We will obtain your agreement before carrying out chargeable work outside the agreed service.

Payments may be collected by GoCardless. You authorise the payments shown in the payment schedule or advance notices and must keep a valid payment instruction and current billing details in place. GoCardless may retry a failed collection in accordance with its payment process.

If non-payment continues or happens repeatedly, we may terminate the service after notice. Restoring a suspended service may depend on cleared funds and the continued availability of the relevant hosting, domain and third-party services.

Cancelling a Direct Debit mandate with your bank does not by itself cancel the service agreement. You must also tell us that you wish to cancel in accordance with section 15. We may change a recurring price by giving at least 30 days' notice; you may cancel before the new price takes effect.

6. Your responsibilities

You agree to:

• Provide accurate, complete and lawful information, content, instructions and feedback in a reasonably timely manner.
• Ensure you own or have permission to use all copy, photographs, videos, logos, trademarks, customer data and other materials supplied to us.
• Review the concept and later changes and promptly identify important inaccuracies, legal issues or unwanted content.
• Keep your contact, billing, domain registrant and authorised-user details current and secure.
• Use the website and any web tools lawfully and not request anything misleading, defamatory, discriminatory, harmful, infringing or otherwise unlawful.
• Maintain any licences, policies, consents, product information, prices, terms, regulated disclosures or permissions specific to your business.

You are responsible for the legality and accuracy of your business content, offers and activities. We are not providing legal, tax, regulatory or professional advice by creating or maintaining website content.

7. Change requests, continued development, web tools and SEO support

Essential includes minor changes whenever reasonably required. Substantial changes, new functionality or redesign work under Essential may require an agreed one-off fee.

Growth supports a larger or more complex managed website and includes unlimited change requests, including larger changes, redesigns and continued development for that website. “Unlimited” means there is no fixed monthly request allowance; it does not mean every request will be completed immediately or that several substantial projects will be worked on simultaneously. We may agree priorities and a reasonable schedule with you, taking account of complexity, dependencies and the information you provide.

Growth may include browser-based tools integrated with the website, such as a booking system, portal or calculator, where their scope is agreed. It does not include a standalone Apple App Store or Google Play app. A separate website, separate business, paid third-party licence, transaction fee, specialist integration, mobile app or materially different software product is outside the standard package unless we agree otherwise in writing.

Growth also includes practical SEO guidance and support for the website’s content and technical foundations where appropriate. This may include search-friendly page structure, metadata, indexing setup, internal linking and guidance on relevant content opportunities. It does not include a full ongoing SEO campaign, guaranteed rankings, link building, continual content production, paid search management or specialist SEO services unless we agree them separately in writing.

8. Client delays, approvals and requested changes

Delivery depends on your timely provision of content, access, decisions and approvals. We are not responsible for delay caused by missing information, late feedback or a third party controlled by you. Approval may be given by email or another agreed communication method.

If you approve content or a change and later request it to be reversed or rebuilt, it will be treated as a new request and may be chargeable where it falls outside your package. We may refuse a request that is unlawful, unsafe, technically unsuitable, incompatible with the service or likely to harm another client or system.

9. Domains and mailboxes

Domains and mailboxes are optional unless expressly included. They are subject to availability and to the rules, acceptable-use policies and technical limits of the relevant registrar, registry and email provider. Domain registration and renewal costs vary by name and extension.

Where we manage a domain, you must provide accurate registrant information and complete any required verification. We will use reasonable care to register or renew it while the relevant charges are paid, but cannot guarantee that a requested name will remain available or that a third-party registry will accept or retain a registration.

Your rights in a domain are determined by the registrant details, registry rules and applicable law, not by ownership of the Trust Revaro website build. On cancellation, any transfer or continued management of a domain or mailbox must be arranged separately and may depend on cleared fees, provider procedures and technical availability.

10. Hosting, maintenance and third-party services

We use third-party services including hosting providers such as Hostinger, GoCardless, domain registries, email providers and services selected for agreed integrations. Their systems, prices, features and policies may change and they may occasionally be unavailable. We will use reasonable care when selecting and managing providers but cannot guarantee uninterrupted, error-free or permanent availability.

We may perform maintenance, replace a provider or make technical changes where reasonably necessary for security, reliability, legal compliance or compatibility, provided the core service is not materially reduced without good reason. Third-party terms may also apply to features you ask us to integrate.

11. Content, intellectual property and website ownership

You retain ownership of original logos, photographs, copy, customer data and other materials that you provide. You give us a non-exclusive licence to copy, adapt, display and otherwise use those materials as reasonably necessary to design, host, support and promote the website service. You confirm that doing so will not infringe anyone else's rights.

Trust Revaro retains ownership of, or the relevant rights to use, the website concept, design system, layouts, code, components, animations, configuration, working files, reusable methods, documentation and other material created or supplied by us. This remains the case where the build has been customised for your business. Third-party materials remain owned by their respective licensors.

While the subscription is active and payments are up to date, we grant you a limited, non-exclusive, non-transferable licence to use the managed live website for your own business. Unless we agree otherwise in writing, you must not copy, reproduce, extract, resell, license, distribute or host the website build with another provider, or give our code or design files to another supplier to recreate or continue the website.

This restriction does not prevent you from using your own content and branding elsewhere or commissioning a genuinely independent website that does not copy Trust Revaro's protected work.

12. Portfolio use

Once a website is publicly launched, we may identify the business as a Trust Revaro client and display public screenshots or a link in our portfolio and marketing. We will not disclose confidential information. You may ask us not to feature the website, and we will respect a reasonable written request.

13. Data protection for client websites

For personal information that Trust Revaro handles through a managed client website solely on your behalf, you are normally the data controller and Trust Revaro is the data processor. This section forms the data-processing agreement between us.

Processing details. The subject matter is the hosting, operation, maintenance and support of the website and agreed web tools. Processing lasts for the service term and any limited secure retention or deletion period afterwards. It may involve collecting, receiving, storing, organising, transmitting, retrieving, viewing for support, backing up and deleting personal information. The purpose is to provide the agreed service. Information may include names, contact details, IP and device data, enquiry content, booking details, account information and other fields configured for the website. Data subjects may include website visitors, enquirers, customers, suppliers, staff and authorised users.

You instruct us to process this information as needed to provide the agreed service and in accordance with these terms and your documented requests. You are responsible for having a lawful basis, giving appropriate privacy information, responding to individuals and ensuring your instructions comply with data-protection law.

Trust Revaro will:

• Process the information only on documented instructions, unless the law requires otherwise.
• Ensure people authorised to process it are subject to appropriate confidentiality obligations.
• Use reasonable technical and organisational security measures appropriate to the service and risk.
• Notify you without undue delay after becoming aware of a personal-data breach affecting information processed on your behalf.
• Provide reasonable assistance with data-subject requests, security obligations, impact assessments and regulator enquiries, taking account of the nature of the processing and information available to us.
• At the end of the service, delete or return the information on reasonable request where technically practicable, unless the law requires retention.
• Provide information reasonably necessary to demonstrate compliance and allow a reasonable audit where legally required, subject to confidentiality, security, proportionality and reasonable advance notice.

You give general authorisation for us to use sub-processors needed to provide the service, including hosting, form, email, database, backup and integration providers. We will require appropriate data-protection obligations from them and remain responsible as required by law. We will provide information about material sub-processors or changes on reasonable request. Where information is transferred internationally, we will use a lawful transfer mechanism where required.

Assistance or audits that require material work beyond ordinary service support may be charged at a reasonable agreed rate, unless needed because Trust Revaro breached its obligations.

14. Confidentiality

Each party will use reasonable care to protect non-public business, technical and commercial information received from the other and will use it only for the agreement. This does not apply to information that is already public without breach, was lawfully known, is independently developed or must be disclosed by law.

Our handling of personal information for our own purposes is described in the Privacy Policy.

15. Cancellation and termination

You may cancel at any time without a long-term commitment or cancellation fee by emailing hello@trustrevaro.com. Cancellation normally takes effect at the end of the current paid billing period. Fees already paid are not normally refunded for a part-used month unless required by law or expressly agreed.

When the service ends, the licence to use the Trust Revaro website build ends, the website may be unpublished and hosting, updates, SEO support, web tools, mailboxes and other managed services will stop. You should request a copy of client-owned content or data you reasonably need before the end date. We may delete remaining service data after the agreement ends, subject to legal retention duties and any written handover agreement.

We may suspend or end the service for non-payment, a serious or repeated breach, unlawful or harmful use, infringement of third-party rights, abusive conduct, a security risk or a provider restriction. Where reasonably possible, we will explain the issue and give you an opportunity to remedy it. We may act immediately where necessary to protect people, systems, data or legal rights.

We may also end the service for operational reasons by giving at least 30 days' notice. In that case, we will refund any prepaid standard subscription fee relating to the period after the termination date.

16. Effects of ending the service

Ending the agreement does not remove rights or payment obligations that arose beforehand. Clauses concerning ownership, confidentiality, data protection, unpaid fees, liability, disputes and any other provisions intended by their nature to continue will remain effective.

A website transfer is not automatic on cancellation. Any transfer or buyout must follow section 11 and be agreed before files or access are released.

17. Responsibility and liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your mandatory statutory rights where applicable.

Subject to that, Trust Revaro is not liable for indirect or consequential loss, loss of anticipated profit, revenue, goodwill or opportunity, or loss caused by inaccurate or unlawful client materials, client delay, unauthorised access caused by client credentials, third-party platforms, provider outages, changes to third-party services, cyberattacks despite reasonable precautions or events outside our reasonable control.

You are responsible for maintaining your own copies of original content and important business records. Although we take reasonable operational precautions, the managed website service is not an archive or guaranteed backup service unless expressly agreed.

To the fullest extent permitted by law, Trust Revaro's total aggregate liability arising from or connected with the service will not exceed the total fees you paid to Trust Revaro during the 12 months immediately before the event giving rise to the claim.

18. Events outside our control

Neither party is responsible for delay or failure caused by events beyond its reasonable control, including major internet or utility failure, hosting or registry outage, cyber incident, industrial dispute, natural disaster, epidemic, government action or failure of a critical third-party supplier. The affected party will take reasonable steps to reduce the impact.

19. Changes to these terms

We may update these terms to reflect changes to the service, suppliers, security requirements or law. Material changes affecting an existing subscription will be communicated with at least 30 days' notice where reasonably practicable. If you do not accept a material change, you may cancel before it takes effect. Changes required urgently by law or security may take effect sooner.

20. General

You may not transfer the agreement to another person or business without our written consent. We may transfer it as part of a genuine sale or reorganisation of Trust Revaro provided this does not materially reduce your rights.

If a court finds part of these terms unenforceable, the remaining terms continue. A delay in enforcing a right is not a waiver. These terms and the documents referred to in them form the entire agreement about the service and replace earlier discussions on the same subject, except for fraud or fraudulent misrepresentation.

21. Governing law and contact

These terms and any dispute or claim connected with them are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply.

Questions, notices and cancellation requests can be sent to hello@trustrevaro.com.